Thank you for creating this easily digestable training... wish it had been available several years ago when I started out as a job coach. Coming from a social service background I was blinded to the reality that business, especially for profit business, operated differently, had their own language, and had limited, to no knowledge, about the people I served or the services I hocked: namely job coaching and job carving. This terminology was familiar to me, but not to the businesses I approached. They had no idea what I was talking about... we were, in fact, speaking different languages. I addressed this difference by providing more information related to my industry, which only created more confusion and lessened the likelyhood that they wanted to do business with me.